Returns & Refunds

Your comfort matters to us. If something isn't right, we're here to help.

Our Return Window

You may return eligible items within [30] days of delivery for a refund or exchange.

Return Conditions

To be eligible for a return, items must be:

Unused and in their original condition
In their original packaging
Accompanied by proof of purchase (order number or receipt)

How to Start a Return

Email us at [support@meepcozy.com] with your order number and the reason for your return.
We'll reply with return instructions and the return address.
Once we receive and inspect your item, we'll confirm your refund or exchange.

Refunds

Once your return is approved, your refund will be issued to your original payment method within [5–10] business days. Depending on your bank, it may take a few extra days to appear.

Please note: original shipping costs are non-refundable, and [return shipping is the responsibility of the customer / we cover return shipping — choose one].

Exchanges

Want a different item instead? Let us know when you start your return and we'll help arrange an exchange, subject to availability.

Damaged or Defective Items

If your order arrives damaged or defective, please email us at [support@meepcozy.com] within [15] days of delivery with a photo. We'll send a replacement or full refund — no need to return the item unless we ask.

Items That Can't Be Returned

For hygiene and safety reasons, [list any non-returnable items, e.g. final-sale or clearance items], are not eligible for return unless they arrive damaged.

Need Help?

We're a small team that genuinely cares. Reach us through our Contact page or at [support@meepcozy.com] and we'll do everything we can to make it right. 🤍